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Customer Service Feedback Form

Please send us your feedback via the form below. You may also call us with your feedback at 978-345-7711 option 3 or email us directly. We look forward to serving you.


MART also has an online Lost and Found Form to report Lost Items.


Please provide as much information below as available, particularly if this is in regards to a Complaint, Compliment, or Suggestion. The Date/Time of Incident is essential for following up with driver or service-related issues and complaints. Route number and vehicle number are also particularly helpful for follow-up.

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